Your Privacy Is Our Commitment

This privacy policy is issued on behalf of the bk995 online platform. When you register, log in, or use our services on bk995, you agree to abide by the terms of this policy. We place the highest importance on the privacy of your personal information and will never disclose it to third parties without authorization under any circumstances.

1 What Information We Collect

1.1 Registration & Identity Information

When you create an account on bk995, we collect the following information:

• Full name and username
• Email address and contact details
• Date of birth (for age verification — only for users aged 21 or above)
• Password (stored in encrypted form, never visible in plain text)

1.2 Transaction & Financial Information

During deposit and withdrawal processes, we record the following information:

• Transaction history (deposits, withdrawals, bonuses)
• Payment method used — bKash, Nagad, Rocket, Upay, or bank transfer
• Mobile account number or bank account details (only for transaction verification)

1.3 Technical & Device Information

Information collected automatically to improve the quality of our services:

• IP address and browser type
• Device operating system and model
• Login time and location (based on Bangladesh Standard Time)
• Cookies and session data
• Usage patterns and navigation history on the site

2 Purpose of Data Collection

bk995 uses your information only for the following legitimate purposes:

• Account management: To ensure registration, login, and account security.
• Payment processing: To safely complete deposit and withdrawal transactions.
• Age verification: To confirm that the platform is used only by those aged 21 or above.
• Service improvement: To make the gaming experience better and more personalized.
• Security & fraud prevention: To detect and prevent suspicious activity.
• Customer support: To assist you via live chat and email.
• Regulatory compliance: To comply with applicable rules and regulations.

3 Data Storage & Security

The security of your information is our top priority. bk995 takes the following technical and administrative measures:

3.1 Technical Security

• SSL encryption: All data transfers between you and our servers are secured through SSL/TLS encryption.
• Password hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Firewall & security layers: Multi-layered firewalls and intrusion detection systems are always active.
• Regular security audits: Audits are conducted regularly to identify system vulnerabilities.

3.2 Administrative Security

• Only authorized personnel have access to personal information.
• Strict role-based access controls are maintained for data access.
• All staff receive privacy-related training.

4 Sharing Information with Third Parties

bk995 never sells or rents your personal information. Information may be shared only in the following limited circumstances and with maximum confidentiality ensured:

4.1 Payment Processors

The minimum information necessary to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer is shared with the relevant payment provider. This information is used solely for processing transactions.

4.2 Technology Service Providers

For game management, security, and platform operations, only the information necessary for trusted technology partners to carry out their responsibilities is shared. All partners operate under strict confidentiality agreements.

4.3 Legal Obligations

Information may be disclosed in response to a court order, a legitimate investigation, or a lawful demand from a competent legal authority. In such cases, we always follow a policy of minimum disclosure.

4.4 Fraud Prevention

Information may be shared with relevant authorities to help prevent fraudulent activity, money laundering, or other illegal activities.

5 Cookies & Tracking Technologies

bk995 uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies We Use

• Essential cookies: Essential for login sessions and security — without these, the platform cannot function properly.
• Functional cookies: To remember your language preferences and settings.
• Analytics cookies: To understand site usage patterns — data is processed completely anonymously.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect some platform functionality.

6 Data Retention Period

bk995 retains your information only for as long as necessary:

• Account information: For as long as the account is active and for the duration of any applicable legal obligations after it is closed.
• Transaction records: May be retained for an extended period to meet financial and regulatory requirements.
• Log files: For a limited period for security purposes.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies have a defined expiry period.

After the specified period, we securely delete or fully anonymize your information.

7 Your Rights

As a bk995 user, you have the following rights regarding your own information:

7.1 Right to Access

You may request to know what information we hold about you.

7.2 Right to Rectification

If any information in your account is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. Please note that some information may not be possible to delete due to legal obligations.

7.4 Right to Data Portability

You may request your personal information in a structured, commonly used, and machine-readable format.

7.5 Right to Object

In certain circumstances, you may object to the processing of your information.

8 Protection of Children & Minors

bk995 is a platform exclusively for adults (aged 21 or above). We do not knowingly collect any information from minors. Age verification is mandatory at registration. If we become aware that a minor has created an account, we will immediately close that account and delete all associated information.

9 International Data Transfers

Your information is stored securely within our server infrastructure. If information is ever transferred outside Bangladesh for any reason, it will only be done with industry-standard security protocols and appropriate safeguards in place. We always guarantee the security and privacy of your information.

10 Policy Changes & Updates

bk995 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email.
• A brief notice will be shown when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use the platform after changes are made, it will be assumed that you have agreed to the new policy. We therefore recommend reviewing this page regularly.

11 Account Security and Your Responsibilities

We take every possible measure to ensure the security of your account. However, you also have certain responsibilities:

• Use a strong and unique password and change it regularly.
• Do not share your login details with anyone else.
• Remember to log out from public or shared devices.
• If you notice any suspicious activity, contact us immediately.
• Stay alert to phishing or fraudulent communications — bk995 will never ask for your password via email or chat.

12 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any of your rights regarding your information, please contact our dedicated support team:

We will try to respond to your request as quickly as possible. Privacy-related requests are handled on a priority basis.